We want you to be happy with your HamCards. If something isn't right with your order, please contact us and give us the opportunity to make it right.
Returns
Unused items in their original condition may be returned within 30 days of delivery for a refund of the purchase price. Please contact us before sending a return so we can provide instructions.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Orders
If we made a mistake or your order arrives damaged or defective, please contact us as soon as possible. We'll make it right at no additional cost to you, whether that means sending a replacement or issuing a refund.
We may ask for a photo of the item or packaging to help us understand what happened.
Our Satisfaction Promise
We're a small business, and we'd much rather have a happy customer than argue over a purchase. If you have a problem that doesn't fit neatly into the policies above, reach out to us. We'll always try to find a fair solution.
At the same time, we reserve the right to limit or decline returns, replacements, or refunds in cases of suspected fraud, abuse, excessive claims, or misuse of this policy.
Refunds
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Contact Us
Have a problem with your order? Contact us through the information provided on our website and include your order number. We'll be glad to help.